Total Quality and Six Sigma Module 2 Essay Example | Topics and Well Written Essays - 750 words

Total Quality and Six Sigma Module 2 - Essay Example Six Sigma is a philosophy on management that focuses on setting high goals, collection of data, and analyzing the results. The results are analyzed to a fine degree in an effort to reduce products and services defects. In regards to the dell company, the philosophy in it is that, upon measuring the amounts of defects in the process, one can get a way of systematically eliminating them and getting close to the perfection standards. Companies intending to achieve Six Sigma must produce 3.4 defects or less for every one million opportunities. Dell Company argues that opportunities are the likelihoods for nonconforming (Calloway & Gleish 2006). Six Sigma exists in two processes, namely Six Sigma DMADV and Six Sigma DMAIC. Each of the two processes is a derivation from the steps taken in implementing the process. In relation to Microsoft Company, Six Sigma DMAIC, is charged with measuring, improving, and controlling processes that are included in the Six Sigma specifications. The other process, Six Sigma DMADV, according to Microsoft, designs, analyzes, and measures, and verifies new products and processes that are in the process of achieving Six Sigma qualities. Its management ensures that processes under Six Sigma are executed by Six Sigma Black and Green Belts that are then checked by Six Sigma Master Black Belts (Pyzdek 2009). Six Sigma should be used when companies need to reduce their costs of operations, improve their cycle time, and have less material as wastes. As Kodak management does, the Six Sigma is also used when a better understanding of the customer is necessary, increment of customer satisfaction, and production of reliable services and products (Calloway & Gleish 2006). Effective implementation of Six Sigma involves giving attention to a number of high-leverage items. In regards to Dell Company, for its successful implementation, some protocols must be